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Frequently asked questions FAQ

Cameras
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  • ★ How can I download or share my Saved Clips or Alerts and Events in the Smartfrog App?
  • ★ What are the minimum requirements for a Smartfrog Camera?
  • ★ How do I connect my Smartfrog camera?
  • ★ How do I reset my Smartfrog camera?
  • ★ My camera is already connected to another account
  • ★ How do I create a video clip and a Time Lapse Clip?
  • How do I share my stream with other people?
  • My Smartfrog camera loses the Wi-Fi connection or is not reachable, what can I do?
  • I have already set up my camera, but it does not work anymore.
  • Does the Smartfrog Cam have an SD card slot to store data?
  • How can I play, download or delete a saved clip in the webapp?
  • How can I extend my video memory?
  • How do I use the push-to-talk feature?
  • Why is the video footage stored in a cloud?
  • How much data will be used in GB's per month?
  • How do I use the Geofencing function?
  • Will I be able to use my Smartfrog Cam outdoors?
  • Can I set a specific time for the camera to record?
  • Can I set a specific time for the alarm notifications?
  • How can I be alerted to the alarm notifications?
  • Can I delete or remove individual cameras from my account?
  • I want to use an old iPhone, iPad or Android as a camera. What should I do if the device requires activation?
  • How do I select specific surveillance areas?
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