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Frequently asked questions FAQ

General
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  • ★ How can I contact a live person?
  • ★ Can I resell my Smartfrog camera?
  • ★ I cannot open my Smartfrog App, clear cache
  • Can I point my Smartfrog Camera in an area that is accessible to the public?
  • How do I connect the Smartfrog Cam with my Alexa?
  • Can I operate the Smartfrog Cam via smart home or voice assistant systems?
  • How is privacy handled by Smartfrog?
  • Can I use the Smartfrog App on my smartphone or tablet?
  • I'm not receiving push notifications on my iPhone. What do I do?
  • When will my data be deleted?
  • How can I update my payment method, banking information or credit card info?
  • Is there a preferred browser for the website?
  • I’ve enjoyed a monthly subscription cam for some time, how may I buy the camera?
  • Why is the Smartfrog Cam not sold in other countries other than the UK, Ireland, Switzerland, Austria and Germany?
  • How do I change the Wi-Fi network?
  • How can I enable the "Guided Access" mode on my iPhone or iPad?
  • Which credit cards are accepted by Smartfrog?
  • Will my Smartfrog contract renew automatically?
  • How much does Smartfrog cost?
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