- Please remove the camera from the main power supply for one minute before plugging back in.
- On the reverse side of the camera, you will find a small hole labelled "reset"
- Using a paperclip or pin, please press the reset button located inside the little hole for 10 seconds until you hear a beep
Your camera is now reset to the factory settings and you can configure your camera once again.
Please note that if you have a monthly subscription camera, you are unable to install the camera on any other account other than the one associated with the email address of the order. Please contact our support team for further details:
Chat can be found in the Smartfrog App by tapping on the 3 bars at the top left, then tapping on "About Smartfrog / Contact" and then choosing "Live Chat".
You can also fill out a support form on the website.
Feel free to send us an email here: [email protected]
You can call our hotline
Germany: 030 - 991 99 991
Austria: 01 - 2 67 54 66
Switzerland: 044 - 5 77 78 90
Ireland: 01 - 903 60 62
UK: 020 - 35 14 91 10