Frequently asked questions FAQ

Smartfrog EN

• Cameras

  • I'm using Chrome and my livestream is showing a black screen, what can I do?
  • How can I download a saved clip?
  • Where can I view my saved video clips?
  • Why is the picture from the camera in black and white?
  • How can I extend my video memory?
  • My camera is already connected to another account or is unable to connect
  • I am having trouble setting up my camera
  • How do I use the two-way audio?
  • Why is the video footage stored in a cloud?
  • Why do the images on my camera appear fuzzy, not as sharp as I would like?
  • Can I feel secure when a movement or noise is detected that I will be notified?
  • Does your camera record in the dark?
  • How much data will be used in GB's per month?
  • How do I connect my camera with Smartfrog?
  • How do I use the Geofencing-Function?
  • How do I use the zoom function?
  • Will I be able to use my Smartfrog Cam outdoors?
  • Can I set a specific time for the camera to record?
  • What options are available for sound detection alert?
  • What options are available for motion detection alert?
  • Will I be able to set a time for the alarm notifications?
  • How can I be alerted of my notifications?
  • Can I delete or remove individual cameras from my account?
  • I want to use an old iPhone or iPad as a camera. What should I do if the device requires activation?
  • How do I select specific surveillance areas?
  • Will I be able to delete individual clips?
  • How do I create a video clip and a Time Lapse Clip?
  • What can you expect from Smartfrog video storage?

• Payment

  • When will my data be deleted?
  • What do I do if I suspect misuse of my payment (SEPA / Creditcard / Paypal) or e-mail address?
  • Am I able to register again after a cancellation due to late payments?
  • What happens if I do not pay, despite termination?
  • I have an open balance with you. How can I make payment?
  • What are the fees charged for a missed or late payment?
  • Are there any fees due for a returned payment?
  • When are my missed payments rebooked?
  • When am I past due with my payments?
  • Where can I view my invoices?

• General

  • I'm not receiving push notifications on my iPhone. What do I do?
  • How can I contact a live person?
  • Can I resell my smartfrog camera?
  • How can I update my payment method, banking information or credit card info?
  • Is there a preferred browser for the website?
  • I’ve enjoyed a monthly subscription cam for some time, how may I buy the camera?
  • I would like to buy a camera however I don’t live in the UK, I travel between the Netherlands and Albania? Why is the smartfrog cam not sold in other countries other than the United Kingdom, Ireland, and Germany?
  • I cannot open my smartfrog app
  • How do I change the WiFi network?
  • How can I enable the "Guided Access" mode on my iPhone or iPad?
  • Which credit cards are accepted by Smartfrog?
  • What payment methods are supported by Smartfrog?
  • Will my Smartfrog contract renew automatically?
  • How much does Smartfrog cost?

• My Account

  • How can I pay my open invoice?
  • How do I create a Smartfrog account?
  • How can I change my email address?
  • How do I reset my password if I have forgotten it?