Frequently asked questions FAQ

Smartfrog English

• General

  • ★ How can I contact a live person?
  • ★ Can I resell my Smartfrog camera?
  • ★ I cannot open my Smartfrog App, clear cache
  • Can I point my Smartfrog Camera in an area that is accessible to the public?
  • How do I connect the Smartfrog Cam with my Alexa?
  • Can I operate the Smartfrog Cam via smart home or voice assistant systems?
  • How is privacy handled by Smartfrog?
  • Can I use the Smartfrog App on my smartphone or tablet?
  • I'm not receiving push notifications on my iPhone. What do I do?
  • When will my data be deleted?
  • How can I update my payment method, banking information or credit card info?
  • Is there a preferred browser for the website?
  • I’ve enjoyed a monthly subscription cam for some time, how may I buy the camera?
  • Why is the Smartfrog Cam not sold in other countries other than the UK, Ireland, Switzerland, Austria and Germany?
  • How do I change the Wi-Fi network?
  • How can I enable the "Guided Access" mode on my iPhone or iPad?
  • Which credit cards are accepted by Smartfrog?
  • Will my Smartfrog contract renew automatically?
  • How much does Smartfrog cost?

• Cameras

  • ★ How can I download or share my Saved Clips or Alerts and Events in the Smartfrog App?
  • ★ What are the minimum requirements for a Smartfrog Camera?
  • ★ How do I connect my Smartfrog camera?
  • ★ How do I reset my Smartfrog camera?
  • ★ My camera is already connected to another account
  • ★ How do I create a video clip and a Time Lapse Clip?
  • How do I share my stream with other people?
  • My Smartfrog camera loses the Wi-Fi connection or is not reachable, what can I do?
  • I have already set up my camera, but it does not work anymore.
  • Does the Smartfrog Cam have an SD card slot to store data?
  • How can I play, download or delete a saved clip in the webapp?
  • How can I extend my video memory?
  • How do I use the push-to-talk feature?
  • Why is the video footage stored in a cloud?
  • How much data will be used in GB's per month?
  • How do I use the Geofencing function?
  • Will I be able to use my Smartfrog Cam outdoors?
  • Can I set a specific time for the camera to record?
  • Can I set a specific time for the alarm notifications?
  • How can I be alerted to the alarm notifications?
  • Can I delete or remove individual cameras from my account?
  • I want to use an old iPhone, iPad or Android as a camera. What should I do if the device requires activation?
  • How do I select specific surveillance areas?

• Payment

  • Am I able to register again after a cancellation due to late payments?
  • What happens if I do not pay, despite termination?
  • I have an open balance with you. How can I make payment?
  • What are the fees charged for a missed or late payment?
  • Are there any fees due for a returned payment?
  • When are my missed payments rebooked?
  • Where can I view my invoices?
  • What payment methods are supported by Smartfrog?

• My Account

  • ★ How do I reset my password if I have forgotten it?
  • I disabled my account. How can I reactivate it?
  • How can I change my email address?