Frequently asked questions FAQ
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Smartfrog English
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General
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How can I contact a live person?
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Can I resell my Smartfrog camera?
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I cannot open my Smartfrog App, clear cache
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Can I point my Smartfrog Camera in an area that is accessible to the public?
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How do I connect the Smartfrog Cam with my Alexa?
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Can I operate the Smartfrog Cam via smart home or voice assistant systems?
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How is privacy handled by Smartfrog?
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Can I use the Smartfrog App on my smartphone or tablet?
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I'm not receiving push notifications on my iPhone. What do I do?
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When will my data be deleted?
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How can I update my payment method, banking information or credit card info?
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Is there a preferred browser for the website?
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I’ve enjoyed a monthly subscription cam for some time, how may I buy the camera?
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Why is the Smartfrog Cam not sold in other countries other than the UK, Ireland, Switzerland, Austria and Germany?
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How do I change the Wi-Fi network?
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How can I enable the "Guided Access" mode on my iPhone or iPad?
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Which credit cards are accepted by Smartfrog?
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Will my Smartfrog contract renew automatically?
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How much does Smartfrog cost?
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How can I contact a live person?
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Cameras
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How can I download or share my Saved Clips or Alerts and Events in the Smartfrog App?
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What are the minimum requirements for a Smartfrog Camera?
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How do I connect my Smartfrog camera?
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How do I reset my Smartfrog camera?
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My camera is already connected to another account
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How do I create a video clip and a Time Lapse Clip?
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How do I share my stream with other people?
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My Smartfrog camera loses the Wi-Fi connection or is not reachable, what can I do?
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I have already set up my camera, but it does not work anymore.
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Does the Smartfrog Cam have an SD card slot to store data?
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How can I play, download or delete a saved clip in the webapp?
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How can I extend my video memory?
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How do I use the push-to-talk feature?
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Why is the video footage stored in a cloud?
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How much data will be used in GB's per month?
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How do I use the Geofencing function?
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Will I be able to use my Smartfrog Cam outdoors?
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Can I set a specific time for the camera to record?
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Can I set a specific time for the alarm notifications?
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How can I be alerted to the alarm notifications?
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Can I delete or remove individual cameras from my account?
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I want to use an old iPhone, iPad or Android as a camera. What should I do if the device requires activation?
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How do I select specific surveillance areas?
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How can I download or share my Saved Clips or Alerts and Events in the Smartfrog App?
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Payment
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Am I able to register again after a cancellation due to late payments?
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What happens if I do not pay, despite termination?
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I have an open balance with you. How can I make payment?
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What are the fees charged for a missed or late payment?
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Are there any fees due for a returned payment?
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When are my missed payments rebooked?
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Where can I view my invoices?
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What payment methods are supported by Smartfrog?
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Am I able to register again after a cancellation due to late payments?
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My Account
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